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Dummies and funnies Main body of follows... |
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As with any post like this, I cannot vouch for the veracity of these stories, but I will freely admit, such stupidity is not unheard of! Here you go! Actual call centre conversations !!!!! Customer: "I've been ringing 0700 2300 for two days and can't get through to enquiries, can you help?". Operator: "Where did you get that number from, sir?". Customer: "It was on the door to the Travel Centre". Operator: "Sir, they are our opening hours". ----------------------------------------------------------------------------------------------- Samsung Electronics Caller: "Can you give me the telephone number for Jack?" Operator: "I'm sorry, sir, I don't understand who you are talking about". Caller: "On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?" Operator: "I think you mean the telephone point on the wall". ---------------------------------------------------------------------- RAC Motoring Services Caller: "Does your European Breakdown Policy cover me when I am travelling in Australia?" Operator: " Doesn't the product give you a clue?" ---------------------------------------------------------------------- Then there was the caller who asked for a knitwear company in Woven. Operator: "Woven? Are you sure?" Caller: "Yes. That's what it says on the label; Woven in Scotland ". ----------------------------------------------------------------------------------------------- Tech Support: "I need you to right-click on the Open Desktop". Customer: "OK". Tech Support: "Did you get a pop-up menu?". Customer: "No". Tech Support: "OK. Right-Click again. Do you see a pop-up menu?" Customer: "No". Tech Support: "OK, sir. Can you tell me what you have done up until this point?". Customer: "Sure. You told me to write 'click' and I wrote 'click'". ---------------------------------------------------------------------- Tech Support: "OK. In the bottom left hand side of the screen, can you see the 'OK' button displayed?" Customer: "Wow. How can you see my screen from there?" ---------------------------------------------------------------------- Caller: "I deleted a file from my PC last week and I have just realised that I need it. If I turn my system clock back two weeks will I have my file back again?".
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With regards to Australian cover on a European policy. You can understand the confusion when Australia takes part in the European song contest!!! Although of course the words "song" & "contest" are used very loosley where that event is concerned.
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With regards to Australian cover on a European policy. You can understand the confusion when Australia takes part in the European song contest!!! Although of course the words "song" & "contest" are used very loosley where that event is concerned.
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